Improving Patient-Caregiver Communication Through AI Tools

More Projects

OUR OVERVIEW

In my role as a Senior Product Manager at [Company Name], I led the development of a groundbreaking AI-powered communication platform designed to reduce stress and improve health outcomes for caregivers and patients.

Caregivers faced significant challenges in maintaining clear communication with patients and medical staff. This led to:

  • Increased stress for caregivers
  • Higher rates of miscommunication-related errors (e.g., missed medication doses).
  • Negative therapeutic outcomes due to gaps in care.
More Projects

Key Insights from Research

Conducted 15+ user interviews with caregivers, patients, and healthcare professionals.

Edit Content
  • Lack of a centralized communication tool.
  • Unclear handover processes between caregivers and medical staff.
Edit Content

1.Discovery & Design Phase:

  • Developed user personas and mapped the caregiver’s journey to uncover bottlenecks.
  • Partnered with the UX team to design wireframes for a simple, secure communication dashboard.

2.Development:

  • Prioritized MVP features such as secure messaging, medication reminders, and real-time notifications.
  • Worked with a cross-functional team of 10 engineers and 2 data scientists to integrate AI-powered predictive alerts for critical care needs.

3.Launch Strategy:

  • Led the go-to-market strategy, including user onboarding, tutorials, and marketing materials tailored to caregivers.
  • Worked with a cross-functional team of 10 engineers and 2 data scientists to integrate AI-powered predictive alerts for critical care needs.
Edit Content
  • Reduced communication errors by 40% within the first 3 months.
  • Improved caregiver satisfaction scores by 20%, as measured through post-launch surveys.
  • Helped retain 95% of pilot users for a full-scale launch.
Want to learn more about how I solve complex product challenges? Explore my portfolio